Here are questions you should considering asking long before you ask about price.

Does this person really like to clean carpets?

Are they any good?

How long have they been in this business?

Is their equipment clean and in good repair?

Have they been referred to me?

Are they thorough?

Will they be on time?

Will they protect my belongings?

Will I feel comfortable with them in my home?

How quickly will the carpets dry?

Will their cleaning leave my carpets “sparkling”, feeling fresh and clean?

Do they guarantee their work?

What do others have to say about their service and work ethic?

Call me at 801-375-4022, and I will personally answer any questions you may have. 

The carpet mills generally suggest cleaning your carpet every 12 to 18 months. How often you clean depends on the amount of traffic and use certain rooms get. Perhaps the hall and family room should be cleaned every 6 to 9 months because you have lots of children and two dogs. If the hall and family room are only lightly used and you clean up spots and spills as they occur, maybe the carpet should be cleaned every 2 years. Some in the industry have stated that if you can see your carpets are visibly soiled you've waited too long. 

My best advice? Clean your carpets when they start to bother you. We all have different levels of tolerance when it comes to cleanliness – if the carpets bother you, get them cleaned. Otherwise, save your money and take the kids to Disneyland.

Yes! Now that we've cleared the air on this topic, the residue good cleaners leave is so minimal you will never see or feel it, nor will it cause your carpet to resoil faster.

Residue. Just the word alone sounds kind of ugly, doesn't it? Well, in its defense, and depending on its makeup, some residues can be beneficial. The residue left by a quality fabric protector keeps the carpet cleaner longer. Acid dye resistor residue from the cleaners rinse agent, fills in the fabrics empty dye sites thereby not allowing certain colors of beverages to leave a lasting stain on your carpet. Enzyme residue, tackling odor problems while the carpet is damp. See, residue can be your friend.

The cleaning agents reputable cleaners use have been specifically designed for the cleaning of fabrics your carpets are made of. We use products from Prochem and Bridgepoint. Prochems chemicals are used as the benchmark (I love that word!) for testing and removing soil and stains by Shaw Industries, the worlds largest manufacturer of wall to wall carpet. If it's good enough for Shaw, it's good enough for us.

Because we're good. Real good.

Aside from that little bit of arrogance, the Vortex equipment we own is the strongest of any carpet cleaning equipment anywhere. It has unmatched heat for its cleaning water and unmatched vacuum to remove the water from your carpet. There's more to it than that though.

A short story: Years ago my niece, Stacey, took a photography class at BYU. She took some great pictures and people would say, my, you must have a really nice camera! This always irritated Stacey because, though her equipment was good, it was her skill in composing the picture, her choice of film, the settings on the camera (f-stop and shutter speed) and more that made her pictures stunning and beautiful. 

Moral? Good equipment is only part of the equation for cleaning carpets or taking good pictures. The most critical component is the person running the equipment. Does he know what he's doing, does he take his time, is he educated in his field, does he have a passion for what he does?

Yes some of them do.

We use Bridgepoint's Maxim Carpet Protector for protection from tracked in soil and oils and food spills. It's a fluorochemical protector that is very similar to Teflon and Scotchgard, but Bridgepoint has incorporated acid dye resistors into its product which helps keep stains from becoming permanent. Ask to see our demonstration using KoolAid on a treated and untreated piece of white carpet – it's pretty amazing! Soil and spills have a hard time sticking to fibers coated with a quality fabric protector like Maxim, making your vacuuming more efficient and spots and spills easier to clean up.

Until we come out to clean, blot up as much urine as you can, then rinse with cool water and blot and rinse and blot and rinse and then blot and allow the area to dry. For small areas we have a great spotter for home use called HomePro Pet Spotter that has Hydrocide in it.

If we can find the exact spot where the urine is, using a blacklight, a moisture sensor, or our noses, we can knock the smell down 80 to 100 percent as long as we can get our product on to the source of the problem. If we can reach it, we can get rid of the smell. It takes time and can be a bit pricey, but it works.